Frequently asked questions

Yes. Engraving or printing is included in the price shown on every product page. There is no separate personalization charge, and no minimum order — we will happily engrave a single item.

No. A Custom Cut has no minimum order. Some items are sold in packs set by the supplier, and the product page shows that pack size before you add to cart, but you are never required to buy a case.

Our production team reviews every piece of artwork before it goes into production and contacts you if something looks wrong — low resolution, an unclear layout, or a spelling question. Catching problems at that stage is how we prevent most issues before they happen.

Yes. Choose "Send artwork later" while configuring your product, or place the order first and upload your files afterwards using the secure link we email once checkout is complete.

Most orders ship within 4 to 8 business days. The range depends on where the blank is: items already on hand in our Escondido shop go straight into production, items at a nearby vendor add about one business day, and items coming from a distant warehouse add about four. Every product page shows an estimated ship date for the exact item and quantity you have selected.

No. Every estimated ship date is calculated in business days and automatically skips weekends and the holidays our shop is closed.

Yes, on orders over a set subtotal. Your cart shows the current threshold and tells you exactly how much more to add to qualify. No code is needed — it applies automatically.

Yes. Choose local pickup at checkout and collect your finished order free of charge at our shop in Escondido, California. We email you when it is ready.

We currently ship within the United States only.

We accept PDF, AI, EPS, SVG, PNG, JPG and PSD files, up to 100MB each. Vector formats — AI, EPS, SVG, or a vector-based PDF — are strongly preferred for engraving because they scale cleanly to any size.

At least 300 DPI measured at the finished size of the piece, not the size on your screen. Vector artwork has no resolution limit and is always the safer choice.

Converting text to outlines (sometimes called "create outlines" or "expand") means your design carries its own letterforms, so we are not guessing at a font we may not have licensed. It is the single most common cause of artwork coming back for a revision.

Laser engraving is a monochrome process. High-contrast artwork with clean, defined edges reproduces best. Gradients and soft shading are dithered into small dots to simulate tone, so very subtle gradients can lose detail. For full-colour printing, supply artwork at final size and 300 DPI in either RGB or CMYK.

Personalized items are engraved or printed to order specifically for you and cannot be restocked, so we are not able to accept returns for change of mind on personalized products.

We fix it at no cost to you. If we get something wrong — incorrect engraving, a defect, or damage in transit — contact us within 30 days of delivery through our contact form with a couple of photos, and we will remake the item or refund you.

Yes. Items that were not customized or engraved and remain unused may be returned within 30 days of delivery. The buyer is responsible for return shipping on those items.

Yes. A free group account gives your whole team shared orders and artwork, purchase orders and net terms on request, and tax-exempt purchasing. We regularly work with military commands, breweries, schools, brokerages and corporate teams.

No. Group accounts are free with no minimums, and pricing is the same quantity-tier pricing shown on every product page.

Yes. Build your list on the site and request a quote, or contact us directly. Volume pricing is applied automatically at every quantity break, so the product pages already show what larger runs cost.

A Custom Cut is in Escondido, California, in northern San Diego County. All engraving and printing is done in our own shop — nothing is outsourced — and we ship nationwide.