Returns Policy

Personalized items

Because every piece we make is engraved or printed to order specifically for you, personalized items can't be restocked and resold, so we're not able to accept returns for change-of-mind on personalized products.

Our mistake, our fix

If we get something wrong — incorrect engraving, a defect, or damage in transit — contact us within 30 days of delivery at [email protected] with a couple of photos of the issue. We'll remake the item or refund you, our call, at no cost to you.

Before we engrave

Our production team reviews every piece of artwork before it goes into production and will reach out if something looks off — low resolution, an unclear layout, a spelling question. Catching problems at this stage is how we prevent most issues before they ever happen.

Non-personalized items

Items that were not customized or engraved and remain unused may be returned within 30 days of delivery. The buyer is responsible for return shipping costs on these items.